During the holidays of 2010 my wife and I decided it was time to de-clutter our Garage. We visited several shed stores in the Northern VA area. After talking with the sales people at other stores we just were not sure what to do. We didn’t get good answers nor feel like our questions were important. I concluded that I needed to do some more research and expanded my search area. I came across Alan’s Factory Outlet in Luray, VA. I contacted Alan on December 30, 2010. Alan let me know that the store was closed on New Year’s eve, but that he and his wife would be willing to meet at the store on that day if it best suited my schedule…all I had to do was give him a time. Alan and his wife opened the store on New Year’s eve, took the time to fully answer our questions, made us feel confident in our decision, and remained very patient with as our 2 year old son struggled to wait while we placed our order. Anyone in the market for a new Storage Building would be best served to check out Alan and Julie’s store. The service I received was like nothing I’d ever experienced before! Thank you Alan and Julie, our building arrived and we’re thrilled to have extra room in our garage now!
I wanted to just send a note of thanks for your assistance along the entire process of buying my shed. It was a pleasure to deal with your company from start to finish. Julie went the extra mile to ensure communication was ongoing and even took pictures for me and reminded me of your February special that was coming to an end to make sure I was able to take advantage of it. Your delivery company was just as professional and delivery of the shed went smoothly last week.
I found your company on the Internet after researching a few shed companies that were much closer to my house. Your prices were considerably lower and I was able to get many extras (loft, work bench, arched single door, octagonal window) and delivery AND vinyl for less than what two competing companies in Gainesville, VA were going to charge me for a “base” shed with no extras and no vinyl. In fact, if you’re not already advertising in Northern VA you should consider it. Even with the $250 delivery fee, your prices are far below what we have to offer locally. I will definitely spread the word to my friends and family about your company. My neighbor has already come over and has “shed envy”!
In a time when customer service is a lost art, it was a pleasure to experience such professionalism and help along the way. Many thanks, we love the shed.
Brian J. Walrath, Assistant Director of Membership, National Council of Teachers of Mathematics, Springfield, Virginia